Contact Kingdom Casino support

Pending withdrawals, a forgotten password, an address document that has been turned down and a bonus that was not applied are the topics our team sees most. Here is how to get each of them dealt with.

Live chat and email

Live chat runs 24 hours a day, every day, staffed by real people. It is the quicker route if you hit a snag in the middle of a session. Email us at [email protected] if you prefer writing it down. We never ask for a full card number by chat or email, so please do not send one.

ID and address checks

We verify you before your first payout rather than after a problem. Upload a passport or a driving licence, plus an address document such as a bank statement or household bill from the account page, and we usually approve them on the same day. If you have deposited by card, we also confirm the card is yours. A bill older than three months is the classic reason for a rejection.

Pending, paid and limits

Approval of a withdrawal takes from zero to 24 hours. After that, e-wallets clear within an hour, bank transfers take 5 to 7 working days and cards 3 to 5. The smallest withdrawal is £17, and you can take out up to £12,500 a week and £42,000 a month. Delays usually come from missing documents or a payout sent to a method you never deposited with.

Bonus questions

Each welcome stage needs opting in at the cashier before the deposit goes through, because we cannot add a bonus afterwards. Tell chat which stage you are on if anything looks wrong.

Safer gambling

Your account settings always hold deposit limits, session reminders and the self-exclusion option. Free, independent help is available from GamCare on 0808 8020 133.