Question 1

Is Kingdom casino licensed and legit?

Accepted Answer

We hold licence 8048/JAZ2020-013 from the Curacao Gaming Control Board, and the operating company is DAMA N.V. That licence number can be checked against the regulator's public register if you want to confirm it yourself. Game outcomes come from random number generators supplied and tested by the studios themselves, and live tables are streamed from the Evolution, Ezugi and Authentic Gaming studios rather than run in-house.

Question 2

How do I complete a Kingdom casino login if I have forgotten my password?

Accepted Answer

Click the forgotten password link on the login panel and enter your registered email. The reset message usually arrives within a minute or two, so check your spam folder before contacting us. We will never send your old password back to you, because it is not stored in a readable format anywhere on our systems.

Question 3

What do I need to do to get the welcome bonus?

Accepted Answer

All three stages trigger from a minimum £10 deposit, as it is a deposit offer rather than a no deposit one. The first deposit returns 100% up to £170 plus 25 free spins, the second gives 75% up to £170 plus 25 spins, and the third gives 75% up to £170 plus 50 spins. Opt in at the cashier before the real money goes through, because we cannot apply a bonus retroactively once the deposit has settled.

Question 4

Are there promotions besides the welcome package?

Accepted Answer

Two regular ones. The Royal Birthday Bonus runs on your birthday, or the day either side of it if you miss the date, and pays 100% up to £128 with a £5 minimum deposit. Weekend Treasures gives 30% up to £85 plus 30 free spins.

Question 5

Is there a mobile app for Kingdom casino online?

Accepted Answer

No app needed. The site is fully responsive on iOS and Android, so the whole desktop range is there, including live dealer tables and the sportsbook. Open a browser and sign in, nothing to download. Scaling works properly on small screens and the cashier behaves exactly as it does on desktop.

Question 6

My withdrawal still shows as pending, what does that mean?

Accepted Answer

Pending means we are still processing the request, which takes anywhere from zero to 24 hours. The usual causes of a delay are missing verification documents or a withdrawal sent to a method you have not deposited with. Once approved, the transfer time for your chosen method starts from that point, so an e-wallet clears within the hour while a card takes 3 to 5 working days.

Question 7

Do you charge any fees on deposits or withdrawals?

Accepted Answer

Nothing from our side, in either direction, in any currency. Your bank, card issuer or e-wallet provider may apply their own charges though, particularly on currency conversion if your account is not held in sterling, and that part sits outside our control.

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